Do I have to pay sales tax?

Only those purchasers who live in Washington State and purchase Prevail brand products will have to pay WA State sales tax. This information is noted in the product listing and check out.

How do I choose which product to use: brief, pull-up, or belted undergarment?

The product you chose will depend upon your personal preferences, heaviness of incontinence, frequency of changing, agility needed for changing them and other considerations. Pull-ups are most like wearing underwear. We have a pull-up that opens at the side seams for quick removal and ease of replacing without removing clothing. Prevail Adjustable. Briefs are best for heavier incontinence and for those who must be changed while lying in bed. Briefs are a bit more difficult to change on yourself, having to reach back to put the panels in place, but they are great for being more adjustable for fit and for wetness containment. Belted undergarments are easy to remove and put on without removing clothes. They work best for light to moderate incontinence. If this is your first experience you may want to order a bag instead of a case, and try them out to see which works best in your situation. Or, call us to see if any free samples are available.

What is the difference between light, moderate and heavy incontinence?

Products are categorized for light, moderate and heavy or overnight incontinence. This is a measurement of the amount of urine the product can contain without overflow or leaking. The amounts will vary with brands but as a general rule "light" will hold about 4 ounces, "moderate" about 6-8 ounces, and "heavy" 9 ounces and more. You can test your product by pouring water into it and measuring the amount of water it will hold safely.

How do I know what size to order?

Unfortunately, there is no standard size for a particular adult incontinent product. Generally, you can measure around the waist, or hips, whichever is larger and add 2 inches. Usually men have larger waists and women larger hips. The measurement you come up with will fall within a range in the product description. Fit also depends on other factors such as height and weight. Fortunately, with readjustable tabs and "grab anywhere" tabs, fit is more easily accomplished.

Does Medicare pay for incontinence products?

Medicare does not pay for incontinence supplies like briefs or diapers. If you need help paying for these services, you may want to contact your State Medicaid office. Some people are entitled to both Medicare and some type of Medicaid coverage. If you are one of these people, you may be able to get help with your medical expenses through Medicaid if you have limited income and resources.